At LeasePlan, we are always asking What's next in mobility.
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Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!
Position Description:
The Accident Management and Claims Handling Coordinator has a critical role within the organization, as he/she is responsible for managing processes related to accident management and claims handling in TPL and OD domains. The role is responsible for monitoring all accident management incidents and insurance claims are treated efficiently, while drivers receive exceptional service on their journey, at the right costs for LeasePlan.
Responsibilities:
- Closely monitor the initiation and conclusion of the repair of damaged cars in order to optimize driver experience
- Minimize the time and cost required for damages to be repaired
- Ensure that qualitative claim files are created
- Provide support and relevant information to drivers who experience accidents
- Monitor the actions taken by the partners, according to their SLA
- Endeavor to steer damage assessments to the preferred suppliers’ network
- Conclude theft and total loss cases within the agreed timeframe
- Closely monitor insurance claims in order to minimize outstanding claims
- Handle and resolve drivers’ complaints
- Coordinate with all departments in order to ensure that clients requests are handled efficiently
- Adhere to company policies and guidelines and ensure that the communication style is in line with the LeasePlan’s General Rules and brand identity
Qualifications and skills:
- University degree
- Knowledge of the insurance / automotive markets
- MS Office
- Very good command of English language, both verbal and written
- Organizational skills
- Customer oriented
- Results oriented
- Interpersonal and negotiation skills
- Be able to work in teams
Why LeasePlan?
LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries. LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years. Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.
With over 55 years’ experience, LeasePlan's mission is to provide what’s next in sustainable mobility so our customers can focus on what's next for them. We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.
If you’d like to learn more about our culture, DE&I journey and our way of working, please find out more in our
sustainability section
and our latest
Annual Report
.
Follow @NextGenLeasePlan on Instagram and LeasePlan on LinkedIn to check out what LeasePlanners are up to everyday!
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