- Experience providing excellent customer service skills using ITIL methodology
- Experience working in a call center environment and Service Desk role
- Experience with ServiceNow
- HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred.
- Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, and O365
- Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications.
Job Type: Contract
Salary: $30.00 per hour
Schedule:
- 8 hour shift
Experience:
- Help desk: 3 years (Preferred)
License/Certification:
- ITIL Certification (Required)
- CompTIA A+ (Required)
- HDI Certification (Required)
Work Location: Remote
Speak with the employer
+91 704 961 9918
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