GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
About the team
The Train Service Delivery team is responsible for the day-to-day management and delivery of the GWR service to its customers. We deliver all components that make up the service, including managing the train plan, Customer Information, Area Operations and, when required, train service recovery. We deliver service management, incident recovery, and support tactical performance improvement.
The Fleet Operation Controller is responsible for presenting the GWR train service in line with expectations, quantity of seats, compatible traction to route and to maximise fleet availability. The role will require proactive management of the fleet to ensure units are returned to depot to meet maintenance and inspections requirements whilst ensuring customer needs are at the forefront of all decisions made.
Your main responsibilities will be:
As the Fleet Operations Controller you will be required to ensure:
24/7 coverage is required for this role, so a shift pattern is required including nights and weekend working
Although based in Swindon, occasional travel across the GWR network may be required
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
About the team
The Train Service Delivery team is responsible for the day-to-day management and delivery of the GWR service to its customers. We deliver all components that make up the service, including managing the train plan, Customer Information, Area Operations and, when required, train service recovery. We deliver service management, incident recovery, and support tactical performance improvement.
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About the jobThe Fleet Operation Controller is responsible for presenting the GWR train service in line with expectations, quantity of seats, compatible traction to route and to maximise fleet availability. The role will require proactive management of the fleet to ensure units are returned to depot to meet maintenance and inspections requirements whilst ensuring customer needs are at the forefront of all decisions made.
Your main responsibilities will be:
As the Fleet Operations Controller you will be required to ensure:
- Allocation of the fleet across GWR's services is appropriate and delivers against promised capacity and facilities on each service
- Proactive engagement with internal and external stakeholders to maximise fleet availability in line with the daily train plan
- Delivery of both volume and specific requirements to GWR Engineering & Hitachi to support fleet maintenance plans
- Balancing of the fleet – maintaining visibility of depot capacity and supporting problem solving when required to maintain service efficiencies and Fleet deliverables
- Actions remain Dedicated to Safety, by seeking a safe resolution to issues within your competence and proactively escalating when required
- The business is provided with clear, accurate updates on fleet position on a regular basis
- A strong communicator (verbally and in written form), with the ability to influence and work collaboratively with others to find solutions to complex problems
- Able to make quick but informed decisions, especially in times of disruption
- Able to consider short- and medium-term impacts when making decisions
- A natural problem solver, anticipating and mitigating against fleet-delivery challenges faced by engineering
- A background in prioritising customer experience in plans and decisions
- A close attention to detail
- A strong focus on disciplined delivery of outcomes through problem solving
- Demonstrable experience of stakeholder management and an awareness of key stakeholder and supplier-customer relationships relating to GWR fleet
- A proven track record of strong train service management or fleet planning management, along with knowledge of the systems used, is desirable in this role
24/7 coverage is required for this role, so a shift pattern is required including nights and weekend working
Although based in Swindon, occasional travel across the GWR network may be required
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
https://exceptionalindividuals.com/neurodiversity/
https://www.healthassured.org/blog/neurodiversity/
Ref:022838
Company:Great Western Railway (GWR)
Website Skillset:Customer Service
Contract Type:Permanent - Full Time
Contracted Hours:37
Location:Western House, Swindon
Closing Date:10 July 2023
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